Privacy Policy

01Information We Collect

We may collect the following personal information when you interact with us:

• Full name
• Email address
• Phone number
• Nationality and travel information
• Passport details when required for bookings
• Billing and payment details
• Accommodation preferences and special requests
• Communication history with our team
• Website browsing and usage data

02How We Use Your Information

Your information may be used to:

• Process and manage bookings
• Arrange accommodations, transfers, excursions, and activities
• Communicate booking confirmations and travel updates
• Provide customer support and assistance
• Improve our services and website experience
• Meet legal, operational, and regulatory requirements
• Send promotional offers or travel updates (only where applicable)

03Sharing of Information

To provide our travel services, we may share relevant information with trusted third-party service providers such as:

• Resorts and hotels
• Guesthouses
• Transfer and transportation providers
• Excursion and activity operators
• Payment processing providers
• Government or immigration authorities where legally required

04Payment Security

We take reasonable precautions to ensure that payment and personal information are handled securely. However, Maldives Holiday Escape Pvt. Ltd. shall not be held responsible for security breaches, cyber incidents, or unauthorized access caused by third-party payment gateways, software providers, or systems outside our control.

05Cookies & Website Usage

Our website may use cookies, analytics tools, and similar technologies to improve functionality and user experience. Cookies may help us:

• Understand visitor behaviour
• Improve website performance
• Personalise content and services
• Monitor website traffic and engagement

You may choose to disable cookies through your browser settings.

06Data Protection

We implement reasonable technical and administrative measures to protect your personal information from unauthorized access, misuse, disclosure, loss, or alteration.

While we strive to protect all data, no online transmission or storage system can be guaranteed as 100% secure.

07Third-Party Websites

Our website may contain links to external websites or third-party services. Maldives Holiday Escape Pvt. Ltd. is not responsible for the privacy practices, security policies, or content of external websites. Users are encouraged to review the privacy policies of third-party platforms separately.

08Retention of Information

We retain personal information only for as long as necessary to fulfill booking and operational requirements, comply with legal obligations, resolve disputes, and maintain internal business records.

09Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Request deletion of your data where applicable
• Withdraw consent for marketing communications

Requests may be submitted through our official communication channels.

10Changes to This Policy

Maldives Holiday Escape Pvt. Ltd. reserves the right to update or modify this Privacy Policy at any time without prior notice. Any updates will be published on our official website.

11Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our official website or customer support channels.